Location/place: ghaziabad
Name of company/service: airtel
COMPLAIN AGAINST AIRTEL
hello
i am a airtel costumer my no. is 9868644898
as i have send you many mails TO AIRTEL regarding my problem
and always their answer is that their bill was correct
first mail dated 9 th jan 2013
then two other mail at the same day (9th january) in reply to airtel mail
fourth mail on 10th january
reply of 10th jan mail has been sent to me on 14th jan after 3 days as company ensure that com plain has to be solved in 24hrs of mail. company services are almost worse then i ever think
my problem was simple but company creating troubles for me
my problem was that i have started a 3G plan over my post paid airtel service which says
“1 GB 3G GPRS Free,thereafter 3p/10KB(After 1.23842GB,100% Free)@250” on 29 November 2012 but after 2 days it has been deactivated by airtel without giving any information to me as i have not given any request to airtel for deactivating or activation of any plan on my mob. no.
now the problem is that airtel is saying that on 1st December new 3G plan has been activated on my mob. no. without my request they activated “3G GPRS 3p/10KB(After 0.317892GB,100% Free)”
my request to airtel is that as i have activated 1 GB 3G GPRS Free,thereafter 3p/10KB and i have not given any request to airtel in between to change my 3G plan so i should be charged according to my plan which i hve requested on my airtel no. on 29 n0vember 2012
according to that i have to pay my all call charges at that month and 250 for 3G plan 1 GB 3G GPRS
according to pro data basis my calculation the amount are as below
Day’s amount free data
For 30 days Rs. 250 1GB (1024MB)
Cost per day Rs. 8.33 0.033GB (34.133MB)
For 24 days Rs. 199.99 0.799GB (819.19MB)
This calculation shows I should get 819.MB data free for Rs. 199.99 (from 29 November to 22 December) in 24 days
But reality is that airtel bill says that I have to pay Rs. 1372.92 for 44.55MB
my request was that airtel should charge me legally i am not going to pay for which i have not given any request means i was not going to pay Rs. 1372.92 for 44.55MB which is illegal
company can charge me ;- call charges + 199.99 for 3G and not the single penny over it including late charges
plz help me
and take action against them
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