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Wrong Billing Plan communicated

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AdminPost
in ,

Location/place: Pune

Name of company/service: IDEA

Hi,

I have been supplied a billing plan by Idea Executive Ajay – which states 600 local/STD mins. But Later when the bill got generated i got to know that only the Local mins were free. I filed a complaint with IDEA customer care for that but nobody was ready to respond to my issue for around 2 weeks . Later after dropping lots of mail and continuous chats with customer care people for around 15 days .. i got the issue resolved partly. i seriously didnt like the customer care of IDEA.
I am still waiting for the reversal of charges till date.
Thanks
Alankar

Comments

One response to “Wrong Billing Plan communicated”

  1. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no and alternate contact number.

    Thanks & Regards,
    Idea Cellular!

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