Wrong bill generated Mobile No. 9899448210 – After so many calls -> No modification will be done as per service executive

Jul 10, 2012

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Location/place: Delhi NCR

Name of company/service: Vodafone

Dear Sir,

This is the first time I am making complaint in this portal and hope to have some solution, as I believe in the same.
I am being charged wrongly for internet expense. Actually on dated 18th Jun’12 I requested to activate my mobile internet and confirmed with the their executive for the bill settlement between activation day to bill cycle day i.e. 18th Jun to 27th Jun’12 (~9 days), after confirmation from him I supposed to be charged for only these 9 days (That is why I accepted to activate services right then) but the problem is that I have been charged for complete monthly rent.(INR 198)

After receiving bill, I called upon the 111 helpline many times but they told me for some changes in billing criteria, but that was after my activation request not before. Moreover I was not even given any information for the said changes if any.
I look forward to seek positive solution from you.
Please find my details below:

Mobile No. : 9899448210
Name : Rahul Kumar
Mail ID : [email protected]

Thanks
Your Customer
Rahul Kumar

Comments

6 responses to “Wrong bill generated Mobile No. 9899448210 – After so many calls -> No modification will be done as per service executive”

Vodafone India

July 10, 2012

Hello Rahul,

Please share an alternate contact number with us here http://bit.ly/NFKvWa for us to address your concern at the earliest.

Regards,
Vodafone Customer Care
Vodafone India

July 12, 2012

Hello Rahul,

Please be informed that we have sent you an email from [email protected] addressing your concern. Kindly check.

Regards,
Vodafone Customer Care, Delhi & NCR.
Rahul Kumar

July 16, 2012

Dear Sir/ Madam

I have only one question from Vodafone…!! Has any body understood my problem till date yes or no..????
No doubt I have received 2~3 mails from “[email protected]” but just see them all those all mails are copy & paste of a standard mail content or earlier mails.

I have done a chain mails to let your executive understand my problems since 30th Jun’12(Recorded Calls also mailed for the same). I think this is 16th times I am telling about the same but sorry to say no one till date has come with any solution more over till date not even a single call has been received my me regarding the same.

What should I take this..??? Is there no customer voice respect in Vodafone???

Now seems no hope to get any solution from you guys.
Anyway thank you
But please change your slogan ” Happy to help”…!!
I don’t see that it really suits your way of working.

Regards
Rahul Kumar
Unfortunately your Customer…!!
Rahul Kumar

July 25, 2012

Dear Vodafone India

As till date there is no response/ SMS/ Call/ mail from your side regarding my problems, I am now forced to initiate MNP.

You people do not have any belongingness with customers that is why you do not give attention / respect to customer at all….!!
Disappointing but true..!!
Anyway Thanks for the services till date..!!
Reagards
Rahul Kumar
sweta

March 25, 2013

Hi, Rahul,why so are worried for very small things.Mama’s boy.
Sweta sharma

July 6, 2013

Hi,
Vodafone walon, asie kaminey rahul k ki help mat karna , he is really cheap guy, he always needs belonging,he is number one fraud person .He use girls like cloth so sim change kare ya network change kare , to isy customer se paresaan mat hona.