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Wrong Bill generated Customer care not responding

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by

AdminPost
in ,

Location/place: Pune

Name of company/service: Tata Docomo

I am a Tata-docomo GSM service holder (84462-90909), I am running 899 monthly plan with all national and local call free option + one 70 Rs, 2GB net uses Plan.
in the month of march docomo has generated my bill Rs/- 3607. which is very unexpected. customer case said this is because Net uses.
and they said I raised a request for de-activate 2GB Net plan on 28th feb thats why net charges.
i told them that there might be some mis take from customer care executive in the listening my request i asked him to de-activate SMS plan not Net plan

and because of this much bill amount my out going is stoped and i am not able to use docomo services, i asked customer care so many time to resolve this issue but it seems no body is intereset in that. every time i call to customer care i need to raise a new request to each person

please help me what should i do in this case.

Rakesh Suryawanshi
[email protected]
+91-84462-90909

Comments

2 responses to “Wrong Bill generated Customer care not responding”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    Thank you for sharing your contact details, we will contact you soon regarding the same.

    Thanks and Regards,
    Tata Docomo

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Mr. Rakesh,

    We tried to speak to you personally on your number to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

    Hence, we would like to inform you that there is no wrong billing and you have been charged correctly as per your data usage and request you to clear the outstanding amount of Rs. 3607 ASAP.

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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