wrong ATM debit entry

Location/place: 354, rahat society, gabheni surat 394230

Name of company/service: Bank of Baroda, Unn, Surat Branch

CARDNUMBER
DATE_OF_TRANSACION
AMT
RRN
ATM_ID
ACCNUM
i have try to widhraw cash rs. 5000 from icici atm at pandesara surat gujarat , cash not received and amt was debited . my ac. is with BOB Unn Surat branch i complaint there but not replied satisfactory no action taken details are as under

MERCHANT_INFO

card no.4029850237128910
dt.& time of trans. 15-AUG-2012 15:37:35
amt 5000
rr no.7113
ATM ID S1CD2010
Ac no. 16110100001727 BOB Unn branch, Surat
atm used at ICICI BANK atm pandesara surat