i bought “5 Tier Foldable Stainless Steel Shoe Rack 16 Pair” from the ShopClues portal.but i was not happy with that product because it is shaking a lot. so i requested for return of the product because of quality of that model. so they ask me for the video of the product i send the video ,and again they ask video of problem while using it(but in portal they mentioned used products will not be returned), i took a video by showing it defect (used hand to shake it).so i replayed to them you only mentioned in portal as used products con’t be returned. but i didn’t get any response for 4 days but in mail they mentioned with in 48 hours after receiving only we can return. so i waited for 4 days and i sent a mail again asking for resolution and also mentioned if i didn’t get replay for my mail i will go to consumer forum. so next day (today) i got the mail saying that
“We express our inability to accept your return request as we have sent you the same product ordered by you. Moreover, it is of standard quality. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter.” so returning of product is second part but i didn’t understand why they are nor giving the service in time.
So please control the online shopping portals from this kind of service.
Worst service from shopClues
Comments
4 responses to “Worst service from shopClues”
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Dear Customer,
We apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at http://www.shopclues.com/help.
Regards,
ShopClues Support! -
mere no pr msg aaya h ki me 2crore jita hu agar yeh such he to is adress pr bhejna 23 sarvoday calony khandwa MP india
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mere no pr msg aaya h ki me 2crore jita hu agar yeh such he to is adress pr bhejna 23 sarvoday calony khandwa MP india
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I buy a Surya Mate 3 Burners Automatic Glass Top Gas Cook top from ShopClues.com but when i open the pack in side of the pack glass top are totally damage. After that i request for return the item then they say, We have approved your return request against order no. 80458041. Reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days.
We request you to pack the product and do mention order number 80458041 on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person.
After some days latter they say,We are not able to arrange a reverse pick up your product with order no. 80458041 with return ID 2537728. Your location doesn’t come under the service zone of our courier partners. We request you to send your product back via any renowned service providers, so that the parcel can be tracked online. We will refund the shipping charges upto Rs 300/- in the form of Clues Bucks.
You need to send the product with all tags & accessories and ensure it is properly packaged to avoid transit damage.
Please Click here to upload the tracking details once you ship it manually. Return Address of ShopClues is mentioned below:
Clues Network (P) Limited,
Plot Number- 653A, Palam Vihar Road, Bijwasan,
New Delhi – 110061
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