Location/place: ahmedabad
Name of company/service: hcl
I’D PURCHASE MY HCL V1 TABLET ON 26TH FEB. AND STILL ITS NOT WORKING IT’S O.S. CORRUPT EVERY 2ND OR 3RD DAY. I’D MAIL TO HCL AND THEY ALSO GIVE ME REPLY THAT THEY WILL REPLACE MY PIECE BT STILL I’M WAITING FOR MY D.O.A. LETTER. I’D CALL TO HCL SUPPORT EXACTLY 48 TIMES EVERY TIME THEY SAY THAT I’LL GET CALL SOON. WHENEVER I CALL THEM AND TOLD THEM TO TRANSFER MY CALL TO SENIOR PERSON THEY PUT ME ON HOLD FOR MORE THAN 20 MINUTES. AND CALL DISCONTINUED AUTOMATICALLY. I’D VISIT 18 TIMES TO SERVICE CENTER FOR REPAIRING OF MY TABLET. ITS ALMOST 30K.M. FAR FROM MY HOUSE SO IT IS NOT GOOD PRACTICE TO GO TO SERVICE CENTER FREQUENTLY. IT TAKES 285RS. PER ROUND.
SERVICE CENTER NAMED BIX COMPUTERS IS QUITE GOOD TO GIVE SATISFACTORY ANSWERS. THEY ARE HELPING AT THEIR BEST.
EVERY TIME WHEN I CALL THEY GIVE ME DIFF. SUGGESTIONS SOME EXECUTIVES SAY SIR KEEP MAILING SOME SAYS KEEP PATIENT. AND THEY GIVE ME ONE NUMBER FOR REPLACEMENT THE NUMBER BELONGS TO GUJARAT SERVICE CENTRE HEAD NAME IS MR. JAGANNATHJI. I’D CALL HIM 9 TIMES BUT HE EVEN DON’T SHOW INTEREST TO PICKUP THE CALL
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