This regards to my Liquid Damaged Samsung S6 phone on 12th November for which complaint was lodged on 14th November under CIN # 1511143380. The company claims 48 hours to get their L1 clearance which apparently after several escalations got cleared on 26th November. The company claims 48 hours for providing the Service Center details after L1 clearance which in my case was provided on 1st December and that too after a long hauling fight over their in-courteous Customer Helpline. The phone was submitted on 2nd December and the claim is still in process for clearance. On 6th December when I called their helpline I was told that the insurance company wanted some other documents which they have put up again with them and that I can view them online. The documents are the same that I had submitted their center along with the phone. The case now nears a month where my phone which is now a lifeline has hindered my business life a lot.
The company has been breaking all the records of mis-selling right from the day one. Their sales executive on the date of purchase claimed that we would not have to pay anything for any such damages (i.e. 0 Depreciation) and that the phone shall be collected and delivered within a week of complaint been lodged; both the stories of Depreciation, Delivery and TAT for claim settlement have been proved wrong in my case.It is now my sincere request to please take strict action against such mis-selling companies who take their customers for a ride.
Looking for a resolution on this.
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