Location/place: Pune
Name of company/service: IDEA Cellular
I am using IDEA 2G data plans from 6 months. I am getting worst quality. Connection is always made but data transfer is only 1/2 KB. I have tried 3G for 1 month and had same experience. This is against there TV advertisement which states faster speed and high quality data transfer. I would like to register complaint against IDEA cellular for misguiding there users and complaint of my frustration for the last 3 months even after paying for the 2G and 3G service properly.
I am expecting appropriate action from TRAI.
I raised complaint with IDEA customer care and IDEA complaint request id is 1-29385222868. I have received call from IDEA for above complaint on 29th Nov 2012. Customer care does not have exact solution. He said that problem is resolved and some area has congestion problem. All GPRS/3G users are not supported at a time. That’s why some get just connection and not data transfer. He has refused to give this info in written. I have argued him about this and also told him I will get this problem in future. After some time, he directly disconnected call.
This is totally misguiding the consumers that IDEA can not support the big number of internet users at a given time. And even though they sells their internet products to user saying FASTER internet with good data quality. They also advertise that way using big Bollywood stars.
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