Worst customer service

Jun 29, 2013

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Location/place: Bangalore

Name of company/service: Bharti airtel broadband

I had registered a complaint on 19th of June,2013 as my Internet stopped working and since then I have been sending mails daily, calling customer care and also visited the airtel customer service office as well, but so far they have done nothing to fix my Internet issue. Every time I contact them they say it will be resolved by next day but they haven’t done anything to fix the issue. They don’t even respond to the mail. Only upon calling or visiting the airtel office they inform so but in the end they don’t do any needful. It has been 11 days now since I informed them about it. What a pathetic customer care service from airtel. Please suggest how to escalate this harrasment to the highest level so that others shouldn’t get such treatment from airtel

Thanks
Sovan

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2 responses to “Worst customer service”

Airtel Presence

July 1, 2013

Namaste Mr. Mukherjee ,

This is to inform you that your concern listed on 29 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Airtel Presence

July 4, 2013

Namaste Mr. Mukherjee ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Worst customer service

Comments

2 responses to “Worst customer service”

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