words and deeds are not same

Aug 2, 2013

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Location/place: Bolpur, Birbhum, West Bengal, PIN– 731204

Name of company/service: Aircel

Sir
I am Bijan Kumar Das, resident of Bolpur, West Bengal. I have a connection of Aircel prepaid, and yesterday I have recharged 37 rate cutter valid for 180 days.

Aircel gives information regarding any recharge by sending a free sms to 12121 by writing MRP and the amount. For instance “MRP 37” to 12121.

So I did this and the information I got for Rs 37 was “On-Net @1.2p/3sec, Off-Net @1.2p/2sec. STD @1.5p/sec. 1st min of the day chargeable @1p/sec. Tariff validity of the PVs is 180 days. Only Easy Recharge Available.”

But Sir they are charging 1.2 paisa/second in the first minute not according what they said as 1paisa/sec. This is my complaint.

When I contacted the customer care in the number 9851012345 for west bengal and the person said me that the tariff is 1.2paisa/sec. Sir please help me to keep our system clean and sound.
Thank You.
My contact number is 09851662368.

Comments

2 responses to “words and deeds are not same”

Aircel

August 7, 2013

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India .
Aircel

August 12, 2013

Hi,

Hope your issue has been addressed by our Member Relation Executive. Please let us know in case of further of queries.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [email protected]

Warm regards,

Team Aircel India

words and deeds are not same

Comments

2 responses to “words and deeds are not same”

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