Location/place: Pune
Name of company/service: Jaquar
Purchased WC from dealer Ceratec Pune in april as my bathroom was getting renovated. When it was fixed in bathroom, we found that it has leakage and reported complaint to helpline with complaint no. 289406. A service person visited after 3 days checked and accepted that its leaking; said he will send written report to dealer and will get back after doing it so that we can have a replacement done. After 2 days he came back and said that he needs to check it again and will bring someone else from his company to do so. Since than I am waiting for them either to visit or reply but no response. I have followed up on customer care but still no response.
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