Location/place: Hyderabad
Name of company/service: Whirlpool Washing Machine
Dear sir/ Madam,
I purchased a whirlpool washing machine 8 kg 360 deg wash Fully Automatic machine. On day one after the installation/ demo we tried running our laundry and got an error UB. I checked the trouble shooting messages in the owner manual and understood that it is due to some unbalancing and had to remove / adjust some clothes in the machine.Repeated attempts to do so failed and we ended up removing 90% of the clothes in the machine and ran the laundry several times and completed the task after a full day waste of time. I called the technician who came to my home for installation to come and verify what the problem is with the machine.Ha came and did nothing and told that he cannot find any issue. I asked to talk to his manager and he was so adamant in talking to me .I explained him he problem and requested for the machine to be replaced. He said as there is no problem they cannot replace.Subsequently I am gettin problem every day I use this washing machine and wrote a complaint on whirlpool India website. Received a reply asking me to register a complaint with customer care.I tried to call the customer care and got disconnected several times after inputting my responses. The customer care no doesn’t work.the complaint system on the website is not working.They are not resolving my washing machine issue.Need your help to resolve this problem.
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