Location/place: royapettah chennai
Name of company/service: IFB Washing Machine
sir,
i bought a ifb washing machine on 01/01/2009 from M/S vivek & co and it was working fine till last month.
Now there is a problem with the machine and when i booked acomplaint thro’ call centre of the company, after a continuous follow up with a change of address on 01/08/2012 the complaint was registered and the complaint number was given as 9315623. one of the engineers who came and attended the problem said it will cost aroung Rs.4000/- to change the parts and if you enter into AMC for two years at the cost of Rs.4500/- we will change the parts without any cost after two months. He also informed that if we change the parts on chargeable basis then the guarantee for the changed part is for only one month. if any problem persists after one month again the part will be changed on chargeable basis only. After that there was no response and again on 8th anew complaint was booked for the same problem and again the new address was taken and it was informed that the new address was not updated in the system and new complaint id 9352932 was given on 08/08/2012. An engineer came on 8 th and he without even touching the system enquired and informed that the parts informed by the earlier engineer will cost Rs.6000/- and he also told the same story.
the parts changed on the chargable basis – guarantee is only for one month.
but if we enter into AMC agreement for two years then they will change the part with out any cost only after two months from the date of entering the contract. they say when they chage the part during the AMC period, they offer the guarantee for two years. ie., till the end of the AMC period.
It looks that when the parts are changed on the chargable basis they only bring in some defective parts corrected and hence offer only one month guarantee. When the parts are changed after entering into AMC, they fix new genuine parts so that it will last for two years and they will profit with the AMC amount.
We request you to look into the same and help us to rectify the problem and also better the services of IFB Washing
machine.
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