Location/place: Mumbai
Name of company/service: Chennai packers and Movers
I had booked my household items by chennai movers n packers from mumbai to meghalaya on the 31st of may ltr nos 2100 and they had promised delivery on the12th of june.
I once again had followed up with them from Mumbai on the 12th but their representative Mr Vinod cell nos 09987440011 told me that it will reach by the 14th.
Since time was a very important factor and also since no one would be at Meghalaya, I took a special flight to Guwahati and Meghalaya to collect the goods.
We were in for a rude shock as the Chennai guy was not responding and not picking up calls and then he put us through to Mr Shukla cell nos 9322154093 to who the consignment was subleased or rather he was the middle man who actually had to book the consignment and send it across. Mr shukla kept on promising that the consigment will reach the next day until the 21st of June.
Everyday there were false promises that the truck driver is absconding and the truck is marooned in guwahati. Then Shukla told me to speak to Sanjay Singh cell nos the transporter i.e SS logistic, who have a office in kashemera in Thane . He too lied thru his teeth and told us that the consignment has reached and will reach in one day right from sunday the 16th of June.
The consignment finally reached in shillong and it had to be picked up from the border as the transporter has loaded it in another vehicle! We had to pay 5k additional charges to unload and deliver it to the home and also unpack it! Adding to the misery EACH AND EVERY ITEM WAS DAMAGED AND MASSIVE DAMAGED WAS DONE TO THE GYM MACHINE WHICH WAS WORTH 25K AND 6 CARTONS ALONG WITH THE WHIRLPOOL WASHING MACHINE IS STILL MISSING.ALL THE CARTONS WERE WET AND TORN AND MANY OF THE ITEMS WERE STOLEN.
Chennai movers and packers were saying we have given you the nos of Shukla to follow up, Shukla had given me the drivers nos of SS logistic to follow up and both were saying that its your job to follow up
They have traced the washing machine and its LYING IN GUWAHATI but no one knows the condition of it till now. Also the six cartons which were missing were of Handbags, expensive clothes and shoes.
We need the compensation for the mental trauma, damaged goods and also a refund by the movers and packers. We have in total paid an amount of 54k to chennai packers and 5k paid to the loaders in Shillong. almost 60k has only been spent for moving the goods. The entire unpacking was done by us at home. There were no person of the movers and packers when the consignment came to Shillong,
The Gym machine, TV unit and many of the items are completely smashed. I have even sent a mail to vinod on his personal ID but everyday he says he hasn’t received it. Their office is in Airoli Mumbai
There are few more pics which we can send tomorrow or whenever.
Kindly help
Regards Srinivas
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