Dear Sir/Mam,
I am Vishal Singh. I had purchased One Panasonic Split A/c 1.5 Ton 3 star, model no. CU-YC18PKY on 12.06.2013. It has five years of warranty. After one year of purchase date, the cooling capacity of the A/c is going down day by day. I had made a complaint about cooling problem to Panasonic Customer care on 24 Apr 2015 to till date . Their 4-6Technicians are coming from previous one year. They say “We have checked the problem, we will discuss to our authority then after that we will call you and resolved your problem”. But After going to the technicians, no one is responded to operate the A/c and every time I got the message from Panasonic customer care that your problem has been resolved. But my cooling problem is still there.
From previous 1 year, the same process is going on. They are sending their technicians but problem is still there. All technicians are describing different problems. But no one is able to sort out the problem. Today it is the condition it is not working at all. If we say to do a service of A/c which is done after 5-6 months, they refuse to do it and say no need of it but it has been passed 1 year of get serviced.When we talk to their customer care centre, they say the same thing that we have mentioned your request and send you our technicians.
So, therefore, it is requested from your kindself please get resolved my problem which I am facing from previous one year.
Thanks and Regards,
Vishal Singh
M.no-9458766718
1/26, Rathi Nagar, Bhadesi Road, Aligarh
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