VRL canceled bus without notice

Location/place: bangalore

Name of company/service: vrl travels

i was supposed to leave today morning at 9:30 by the bus to Hyderabad by vrl travels on an emergancy. when i reached the stop and it was past time and the bus hadn’t arrived, i called them up to know that the bus was canceled. i asked them if they could put on another bus and they said they had no such facility. when i asked them for the refund, they said i had to go to some office which was far away from where i was to collect the refund. when i told them that it was very far, they coldly replied saying i wanted the refund and that i have to come to a place which is convenient to them. Now i am still stuck at bangalore and have no where to go. i missed the important work i had at hyderabad.


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