VODAFONE FRAUD IN DATA PLAN

I am a Vodafone Customer in Mumbai using 3G data plan.
Vodafone has charged me Rs 49/- for downloading d2c_mgossip_pack49 thrice in the month of february and once again in the month of march. I was called my vodafone asking if i was experiencing any difficulty. When I told her about my problem. She asked me to call 198. Wen I called 198 for complaint, the executive who spoke to me was really rude and told me that he takes calls whole day and i should not tell him what is wrong and what is right. I categorically told him that i had not down loaded any gossip pack. i had requested for reduction in std call rates from 60p to 50p but that was not done by vodafone and I was charged at 60p for both the months. So basically in two months vodafone has charged me abot Rs. 200 for “d2c_mgossip_pack49” which I have never downloaded. Even if this the std pack i had requested for, even in that case deduction is highly unjustified because I m still being charged 60p for STD and why 4 deductions in 2 months?????? i just shifted from prepaid to postpaid; and i am really disappointed. moreover they also charged me Rs. 20.41 unnecessarily for call forwarding charges in roaming when I activated no such service.