Location/place: Chennai
Name of company/service: Viveks Limited
Recently (15.05.2013)I bought Bajaj Air cooler from Viveks Limited ( 152M, 3rd avenue, Near rountana, chennai – 40). Actually we thought of buying Kenstar AC. But the sales person there, forced us to buy Bajaj cooler.
They said the delivery can be given only the next day. So i asked them to give at 7 PM because i will return from office at that time. They agreed and committed that the delivery will be given at 7 PM.
But the next day, the driver called me and asked me to take the delivery by 4 PM, as his vehicle is passing that way. I informed him that i asked for delivery only by 7PM. But he was arguing with me to take the delivery. Finally after severe argument he agreed to deliver by 7 PM.
After delivery, i checked the cooler. It was not at all working. I called the customer care of viveks ( 044-42131616). Only this number i could get from the bill. Cunningly they have not printed the showroom contact number.
The person who lifted the phone, said Viveks cannot take responsibility for this and i should contact Bajaj customer care. I said him that the cooler was delivered only today and why they cannot take responsibility. He did not listen to my words and he disconnected the call.
So the next day i took the cooler to the showroom. The accounts person ( Mr.Chandra Sekar – Asst. Manager accounts – 044 30442410) was speaking very rudely to us. He shouted why we brought the cooler to the showroom.
Literally he was harassing us. We were really taken aback by his way of treating customers. He asked us to get out of the showroom. The floor supervisor also joined him. We paid money to buy good products. But they cheated us by selling worst product and even were not ready listed our pain. They only tried to push us outside the showroom.
Dear Public, pl. do not trust Viveks Limited. I do not want other citizens who may be lower middle class to suffer the pain which I underwent.
Dear M.D of Viveks, is this the way you treat customers who trust you ?
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