FROM SRI RAM KRIPAL BHATTACHARJEE
73, Tarafdar Para Road
P.O. Authpur,
Dist. North twentyfour Parganas
West Bengal Pin. 743128
Mo. xxxxxx1592
To
The Principal Nodal Officer
General Manager,
Punjab National Bank
Customer Care Centre
Plot No. 4, Sector 10, Dwarka
New Delhi 110075
Tel.No:+91-11-28044907
E-Mail: [email protected]
Sub. Vindictive attitude, Negative attitude and harassment,
Rude behavior to the Senior citizen customer by the
Branch Manager Mr. Williams at Jagatdal Auckland
Branch , your intervention request of
Ref. SB Account No.4427000101454882
Customer No.606006556
Sir,
With due honour I lay before you the following facts how a 76 years old senior citizen customer is treated as beggar and how customer satisfaction is ignored by your BM, Mr. Williams and threatened me to withdraw and close my all FD and SB accounts from this Branch
1. On 11 April 2018, I have visited the Bank to open a new Fixed deposit and to submitted my 15H but due to link failure, 15 H was received but no receipt was given by the man concerned and assured to give the receipt after a few days , this is ok.
2. For another issue , to open a new FD, I wanted to know from the Branch Manager Mr. Williams
When it will be possible as there was link failure and all the staffs were busy for collection of 15H and 15G.
3. When I have entered into the BM chamber Mr. Williams shouted and rudely utter me to get out from his chamber as if I am a trespasser, there was another young lady was sitting in front of BM and there was another vacant chair for the customer.
4. Mr. Williams also insulted me and threatened me that he will close my all the accounts from his branch and he does not want such a customer like me .
In these situation I would request your kind intervention so that a senior citizen of 76 years of old do not behaved like beggar in your PNB family and misbehaved by the BM.
Trust, this will find your consideration so that good will of PNB is not disrupted due to any vindictive attitude BM like Mr. Williams.
Dated 13.04.2018 Yours faithfully,
Ram Kripal Bhattacharjee
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