Unnecessary Expenses Charged

Jul 22, 2013

—

Location/place: Mumbai

Name of company/service: Tata Docomo

I had ported out my no. 9773593913 from Loop to Tata Docomo. I had activated GPRS plan of Rs. 50 for 0.5GB for 30 days. They have charged me unnecessarily for extra usage of GPRS data. I have not used any extra GPRS data exceeding my limit. Also they have charged me additionally for sending International SMS which is again unnecessarily charged as no International SMS has been sent by my number.
I spoke to the Customer Service Executive but he has not provided me a proper solution denying me a waiver of the extra expenses & refused to transfer my call to the higher authority.

Comments

3 responses to “Unnecessary Expenses Charged”

Tata DOCOMO

July 22, 2013

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata Docomo

July 25, 2013

Dear Customer,

As per our discussion over the call, we would like to inform you that your concern regarding billing has been registered vide docket number 372476035 and will resolved soon.

For further assistance, write to us at [email protected].

Thanks and Regards,
Customer Care
Tata Docomo.
Tata DOCOMO

July 25, 2013

Dear Customer,

As per our discussion, we would like to inform you that your concern regarding billing has been registered vide docket number 372476035.

For further assistance, write to us at [email protected].

Thanks and Regards,
Customer Care
Tata Docomo.

Unnecessary Expenses Charged

Comments

3 responses to “Unnecessary Expenses Charged”

Leave a Reply