unnecessary balence deducted

&lt;p&gt;&lt;b&gt;Location/place&lt;/b&gt;: mahal,kalikiri,chittoor,AP.&lt;/p&gt;<p><b>Name of company/service</b>: BSNL</p>On 26 march 2013 my bsnl prepaid 9490721646 got sms “u hav been charged rs:42 for ur bsnl tunes”without any request by customer for cal me tunes.I gav complaint at customer care and got complaint number C26Ap303375 at 9:52 of same day.but the company not