unnecessary balance reduction

Sir
I am bhooshan shukla. I was using bsnl and I reacharged it with 139 net reacharge at 24 april2014 on 9456688439.
On 26 april they reduced all my 82 rupees balance and 650mb data.
I contacted them for 10 time they denied to help saying their system was not working.
Help me please to get my balance back


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