Online Consumer Forums and Consumer Complaints Site

Unnecessary addition of money

—

by

AdminPost
in ,

Location/place: Bangalore

Name of company/service: Reliance

Hi,

Num : 7676581693

My comnnection was Reliance prepaid. in th emonth of june I got a call from Relaince Customer care telling that there is an offer 199 plan, in that they have 600 minutes free call al over India. Sms pack 100 sms/day. I asked them to change the customer name and details, bacause the sim was bought giving my friend’s details.
THey told they will change the customer and will migrate it to postpaid and they confirmed the offer also.
An agent came to collect my address details. After one month I got a bill of 1210.
I went to the nearest Reliance customer centre (RT Nagar). They told that such a plan is not existing, that agent is ot from reliance customer etc..
THey asked me to pay the bill.ANd I paid 1210 on july 15. I asked them to migrate it to prepaid. They told thay cant. FRom that time till this date I have not used the sim. I got a bill today morning that I should pay 999 for the sim Which I am not using. THree times I contacted reliance customer care of which no necessary action taken from thrie side.

Thank you, Please do needful

Comments

2 responses to “Unnecessary addition of money”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

  2. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RCOM Care

Leave a Reply

Your email address will not be published. Required fields are marked *