PLEASE NOTE THAT I AM A SERNIOR CITIZEN OF THIS COUNTRY AND HAD AIRTEL PREPAID MOBILE NUMBER TAMILNADU CIRCLE FOR LAST MANY YEARS. LAST YEAR SEPTEMBER 20, I HAD TO UNDER GO A SPINAL SUGERY AT DELHI AND POST OPERATION I HAD TO STAY FOR NEXT FEW MONTHS TO RECOVER FROM THE MAJOR SURGERY. I HAD MY BALANCE IN MY PREPAID MOBILE NUMER 9789451161 AND ALSO I HAD AGAIN MADE A TOP UP OF Rs 500 on 14 MARCH 2014 BUT STILL THE AIRTEL COMPANY HAD DISCONNECTED MY NUMBER PERMENTELY ON 15 MARCH 2014, A DAY AFTER I HAD MADE A TOP UP OF RS 500 AND MY NUMBER WAS ISSUED TO SOME ONE ELSE AND NEITHER WAS I INTIMATED OF THE SAME IN ANY FORM.
SINCE THEN I HAVE BEEN WRITING TO AIRTEL CUSTOMER CARE, THOUGH INITIALLY I WAS ASSURED BY MR RAO REGARDING REFUND OF MY AMOUNT FOR THE FAULT COMMITTED INTENTIONALY BY THE AIRTEL SERVICE FOR THE COMPANY’S BENEFIT BUT LATER THEIR HAS BEEN NO RESPONCE FROM THEM TILL DATE. WHEN I FINALLY WROTE ABOUT APPROACHING THE COUNSUMER FORUM FOR THE BREACH OF TRUST AND UNFAIR MEANS OF BUSINESS TRADE FOLLOWED BY THE AIRTEL SERVICE PROVIDER AND CHEATING THE SENIOR CITIZENS, THEY AGAIN RESPONDED SAYING THEY ARE WORKING ON IT AND THEY SHALL RESOLVE THE MATTER AT THE EARLIEST BUT UNFORTUNATELY THE AIRTEL PROVIDER HAVE NO INTENTION OF DOING SO RATHER THEY ARE SO MUCH DEEP INTO UNFAIR TRADE PRACTICES THAT THEY IGNORE ALL THESE ISSUES. I ONCE AGAIN REQUEST FOR THE FINAL TIME TO AIRTEL COMPANY TO KINDLY REFUND MY AMOUNT OF RS 500 WHICH WAS DEDUCTED AGAINST THE PREPAID MOBILE NUMBER WHICH THE COMPANY HAD DISCONNECTED AFTER MY RECHARGE AND ISSUED IT TO SOME ONE ELSE.
REGARDS
ROSHNI AJIT KUMAR
8527894700
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