Unfair balance deduction of Rs. 30+90= Rs.122

Location/place: Shirpur, Tal-Dhule, Maharashtra, India

Name of company/service: Tata Docomo

Hello sir, I am using Tata Docomo sim service since 2 years. My mobile. No. 9028194150.
On 01/09/2012, i got message from Docomo company ‘Hi! Your subscription to weight Loss Tips will be renewed on 2012/09/04 for 30 days at Rs. 30.’
In fact i didnt activate it in firstplace as i hav no need. But they already deducted 30 rs. for that. After that on 11/09/2012 at 12:40 they deducted Rs. 92 from my balance. After enquiring about it to customer care helpline, they said, ‘U hav downloaded a game worth of Rs. 92 ‘ I hav not downloaded any kind of Game.
Plz help me in refund of this unfairly deducted Rs. 30+ Rs. 92= Rs. 122.
Seeking for ur kind co-operation.


Comments

2 responses to “Unfair balance deduction of Rs. 30+90= Rs.122”

  1. Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Dear Customer,

    We would like to inform you that the complaint has been registered with docket number PBR12093056. The same will be resolved by 04-10-12.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

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