Location/place: Kolkata
Name of company/service: Airtel
Respected Sir,
This refers to my grievance with the bill on 21/05/2013 on my Airtel Postpaid connection SBI CUG Plan 9831155108. In view of my grievance, I’ve sent emails to Airtel Nodal Officer of Kolkata on 27/05/2013 05:17pm & their customer care from 20/05/2013 from [email protected] but to my horror and more grievance, they haven’t replied till date except the auto-reply that I will get reply within 1 working day.
In short, I’m here quoting my problem. I have been using the 1GB Rs 98/- Promo pack since months, and generally restrict my usage within 1GB, and as I don’t want to incur a huge bill on the exceeded usage, I generally depend on their SMS alerts about the updates on my data usage. At around 6:55pm on 16/05/2013 I received on sms saying that I’ve used 1022MB of my 1024MB free data usage upto 00:27 hrs on 16/05/2013, after that I’ll be charged at 10P per 10KB. I was shocked with horror. The sms which was meant to be received at my end at 00:27 hrs reached 18hrs late, and I had already used data pack the whole day upto the time I got the sms without knowing that the free data pack is already over, thereby incurring a huge bill at no fault of my own. It is definitely the technical fault and lag on the part of Airtel, so I demanded the money (which is around 550/ including tax and s.charges) should be refunded to me (which was due to my usage on 16/05/2013 from upto 6:55pm from the end of my free data usage) after I got the bill of Rs. 898.54 when generally my bill stays around Rs.350/-(including tax n s.charge). Again to my dismay, none of them cared to reply. Neither the Nodal officer.
In view of the fact I would like to request the Consumer Court to please do something as this is practically cheating on the consumers. SMS alerts which are meant to alert the customers are definitely not meant to reach 18 hours late. And if this technical lag is on their part, they are definitely going to pay for it- not the customers. I don’t see any reason why consumers will bear the technical faults of Airtel.
Please, the Consumer Court, help me from this enethical and deceitful billing. You people are the only saviors of the individual customers from these unethical practices of billing huge amount and earning profit.
Thanking you
Souvic Das
Cell no.: 9831155108
Address: 168, Roy Bahadur Road, Behala, Kolkata- 700034
Email id: [email protected]; [email protected]
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