Online Consumer Forums and Consumer Complaints Site

Unethical behavior

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by

AdminPost
in ,

Location/place: Indore , MP

Name of company/service: Reliance digital

Recently I went to buy a headphone for my Karbonn A21 at the store , I liked a philips headphone and when I asked sales representative he told me that it will be compatible to your phone and if it doesnt work you can buy any other. After confirming same for 5 times and his assurance I bought that, I tried immediately in the shop itself and it didn’t work for my phone , When I asked for replacement as promised by sales staff they humiliated me and did not give me replacement saying that headphone is fine and working with other phones , So go and change your phone

I was very unpleased and sad I got the bill and threw away headphone there itself and I was shocked at the rude behavior of staff that nobody came forward and they kept the piece. Now I need answer from reliance digital about such behavior and these unethical practices

Comments

6 responses to “Unethical behavior”

  1. Reliance Digital Avatar
    Reliance Digital

    Dear Sir,

    We are really sorry for the inconvenience you have faced and can assure you this is not typical of our staff. We would like to get in touch with you for your concern and request you to please share your contact details at http://www.facebook.com/reliancedigital/app_316705315043746 to address your issue on priority.

    Warm Regards,
    Reliance Digital

  2. vishal vasudeva Avatar
    vishal vasudeva

    Thanks for your reply,

    I can understand that this behavior is not typical as I have been a regular customer at store , But such incidents creates very bad impression and leads to negative brand perception .

    I appreciate your response on this , And will appreciate it further if my problem gets resolved without any more trouble or hassle.

    Regards,
    Vishal

  3. Reliance Digital Avatar
    Reliance Digital

    Dear Sir,

    We sincerely apologize for the inconvenience caused and can assure you that we are committed to solving your problem and resolve it to your satisfaction. The matters that you have brought to our notice are being addressed on priority and our concerned representative will get in touch with you soon. Thank you also for sharing your contact details with us.

    Warm Regards,
    Reliance Digital

  4. Vishal vasudeva Avatar
    Vishal vasudeva

    Thanks ,

    Although I have already added my details on the link that you mentioned but since nobody has contacted me on my number so I am giving my details here as well:

    8878948111
    8305767512

    Vishal

  5. vishal vasudeva Avatar
    vishal vasudeva

    Dear Reliance,

    When can I actually hear from you guys on my phone , rather than your responses here on the forum.

    Vishal

  6. Vishal vasudeva Avatar
    Vishal vasudeva

    [email protected]

    Mar 29 (2 days ago)

    to me
    Dear vishal vasudeva,

    We have registered your complaint.
    You shall receive a communication from our team within 48 hours from now.
    We hope to connect with you and resolve this at the earliest.

    Sincerely,
    Reliance Digital

    48 hours have passed still no communication , Reliance digital has seriously took my trust away for lifetime

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