Online Consumer Forums and Consumer Complaints Site

Uncontrolled billing and Bad Customer Care Service

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by

AdminPost
in ,

Location/place: Indore

Name of company/service: Reliance

I got My Reliance GSM Prepaid sim recharged for internet pack for Rs.119 which was offering a service for 1GB data usage for a month. I also got a message saying that internet pack will get renewed by its own after 30 days. After 30 days, i got the message that internet pack has been renewed. Also the amount for the pack deducted from my balance. But after 4 days I can to know that my balance is nil. Also, when I got my phone recharged, even that balance exhausted with no reason. I even lodged a complaint with a Reliance Mobile store. At first the executive said that within 3 weeks my request will be processed and the internet pack will get renewed as well as the balance which exhausted during internet usage will be refunded. But after 3 days, when i followed up, the executive said, that after 3 days of deduction from main balance, you cant filed complaint.
I want to ask you that if you cant activate any service online, why do you do that then? You guys are leading when question arises of deducting balance but come last when quality services are asked for.
Moreover, if your customer care executives cant reply properly over any complaint, why have you opened no of outlets at every place;Just for showing off?
And where have you mentioned this to your customers that a complaint is need to be filed within 3 days of incident?
I want you to refund whole my balance and activate my internet pack. Reply me back on [email protected]

Comments

3 responses to “Uncontrolled billing and Bad Customer Care Service”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

    Regards,

    RCOMcare

  2. Mahima Bargujar Avatar
    Mahima Bargujar

    As I have mentioned, internet pack for my reliance GSM prepaid sim no 9691760894 got renewed by its own on its renewal date. Balance got deducted. But the service had not been activated due to which my full balance exhausted. I even lodged complaint at local Reliance customer care, but they are not ready to resolve the issue. The SR No for the complaint is 207538366.
    I want you to activate the internet pack on my phone as you have deducted the amount from my mobile balance. Also the amount which you deducted for the use of internet should be refunded as fault has been made at your end.
    This is a clear case of fraud, one or the other form of theft and a reputed co is not supposed to do this in any condition.

  3. Avatar
    Anonymous

    it is very unfortunate that even after registering complaint at such a large stage doesn’t help customers. Even after 20 days of the occurence of issue, no solution has been provided by neither co nor executives of this consumer forum platform.

    very bad experience .

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