Train Late More then Five Hours and Passengers Not Travelled

This is to inform you that I haven’t received TDR Refund yet. Please confirm on the same as below
TDR filled by agent against journey date 02/01/2016 reason as ‘Train Late More then Five Hours and Passengers Not Travelled’. The details of tickets and TDR are as follows.

PNR Number:2313561063 Transaction ID :100000399770556, Ticket Charge Rs 225.00 + Tax = Total Rs 10. Train No 14681 From :GHAZIABAD (GZB) to : AMBALA CANT (UMB)

This ticket is booked through the Agent, and he is denied that he received the refund, so please confirm.
Agent Details as mention below:
PSD’sName: FLIGHTRAJA
RSP’s Name: Goyal NIRUPAMA
Corporate Name: Govind Travel