tradus.com failed to deluver and now delaying my refund

I had ordered a product from tradus.com.sub order id 12011304_01.they mailed me saying that my refund has been processed on 21 jan 2014 and it might take 1-7 days.today is 8th day where is the refund?they are impissible to reach as they dnt provide their address or phone numbers and this i didnt recognise wen i was placing the order.


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