To Cancel Connection

Location/place: Surat

Name of company/service: Airtel Mobile

Sir
I, Mr. Anil Atmaram Agarwal was enjoying facility provided by Airtel Mobile. My Airtel number is 9558807657.Relaionship no.1021672972. My communication Address is 101, swapnalok appt near asho palav athwalines Surat. My mobile was lost So i visited Airtel Ringroad office they told to mail complaint on [email protected]. I mailed on 12/4/2013 from my company mail id. they reply that this is not registered id. Again i sent my company authorized person to airtel sahara darwaja main office.After two to three visit from there Mr. Kalpesh call me and get confirmation that i wish to cancel my connection i agree. After that he talk rudely with me on phone and at there office Mr.Kalpesh & Jinal Shah head of the office misbehave with my person. I was agree to pay all my outstanding amount also even my sim is lost the monthly rental bill arise by airtel company. Mr. Kalpesh talk to his higher authority Mr. Soyeb on phone he also refused to cancel the connection.

Bill detail from 17/3/2013 to 16/4/2013 Rs.1734, 17/4/2013 to 16/5/2013 Rs.481, 17/5/2013 to 16/6/2013 Rs.479 and till date rental Rs.158 total outstanding Rs 2861.00

Please do needful in the matter.

Thanks
09825261749


Comments

3 responses to “To Cancel Connection”

  1. Namaste Mr. Agrawal,

    This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Agrawal,

    This is to inform you that your concern listed 04 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Agrawal,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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