Location/place: Ahmedabad. gujarat
Name of company/service: Tikona
I have been using tikona wireless broadband since 24th april. My selected monthly scheme was the 4mbps , 1600rs/month plan. the connection worked more or less alright for the first 2-3 days after which i starting getting speed and disconnection problems. the ensuing 3 months have been really pathetic and frustrating. The company engineer might have visited 5-6 times trying to address the technical issues with the connection , guaranteeing that the problem was resolved. Needless to say that problem never got resolved. After realising that the problem will never go , i decided to discontinue the service and filed for the disconnection during july 2nd week. Now the billing cycle starts 15th of each month and i have paid in full for this dissatisfactory service up till july 15th. I switched of the router after that (i did this on advice from their executive itself, who had come to collect a previous due amount, on or before july 15th ). It is 30th july today and regardless of my having called them up for disconnection 3-4 times they have not yet uninstalled their equipment from my residence. On top of this harassment and mental torture from their side, i received a call from tikona today asking me to pay another 770/- rs for the last 15 days ( for usage after 15th july ) after which they will uninstall their device.Now I had not been using their service for the last 15 days and i had filed for disconnection before 15th july and i reminded them about this fact. I was then threatened that the company will send me a legal notice if i failed to pay this amount. The company is running on terms and conditions that are not properly dictated to the customer. They are asking for money for a service that i have not been using. I am a post graduate student and the internet is one my primary resources for education, entertainment ,etc, so it has been a nightmare using this service for the past 3 months and so after being mentally tortured and harassed, they are trying to extort money from me. Any help regarding this issue will be greatly welcome.
Leave a Reply