Tikona disastrous customer cell

Location/place: Vasai

Name of company/service: Tikona Digital Network

Tikona ID – 1105206256. I had purchased Tikona net connection about 6 to 7 months back. It never worked for more then 2 days. Every 3rd or 4th day it use to get some or the other problem & we couldnt use this. After about 10 complaint to their consumer cell, no solution was happenning I have decided to disconnect the service. have again gave repetative call to them to disconnect & refund me the amount paid. even after almost 3 months there is no hearing from their side. Firstly disastrous serive & then no refund. I have gone thru worst time interacting with them & should also charge them for harassment. Hope to recieve some redressel from consumer court. Thanks in advance.


Comments

2 responses to “Tikona disastrous customer cell”

  1. Tikona Services Avatar
    Tikona Services

    Hello Sir,
    We thank you for your mail.

    We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence.

    Please be patient and help us serve you better.

    Thank You,
    Tikona Services

  2. Tikona Services Avatar
    Tikona Services

    Dear Mr. Mehta,

    Thank you for bringing this to our notice.

    Our team has gone through the detail and as per current update your account has been terminated on 29th August 2012. As Full & Final Settlement has been concluded against your account, refund cheque of Rs. 2243 /- has been dispatched and will be delivered within 30 working days.

    Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you”

    Regards,
    Tikona Services.

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