Threaten from Tata Docomo

Jun 27, 2014

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Dear Sir ,
I Jalindar Shinde residency Dunetha,Nani Daman.
My Tata Photon no 9227512607, I was registered complaint for speed & connectivity on 24/01/2014 ref no 398443845, customer care reply “your service request for photon no 9227512607 is raised . Resolution will done by 24 jan.14 “ but no any person from company contact me .
Another day I ask for customer care about problem they replayed again “person will come early to meet you. No any person contact me within 3 days on 27/02/2014 sms from Docomo sent me that “your complaint is closed “ Than I ask for customer care “ if you are not interested to solve problem than closed my service before 30/02/2014 I will pay bill amount before due date. They reply again that person will meet to you . I request them to close service they said for closing service require 8 to 10 days I replay to them I will not paid another due payment . after some days, call from Docomo ask for payment I tell them I will paid only 1 month’s payment. Then upto date no any person from Tata Docomo come meet me . they only sent sms for payment. Before 3 month I also complaint for lost my photon modem but I think company not took seriously .But now company pressurized to payment which raised to RS 2251/- now company talk to send notice from Delhi court for this matter .
Pl look in this matter it is very serious for me.

Thanks Regards,

Jalindar Shinde

Comments

3 responses to “Threaten from Tata Docomo”

Tata Docomo

June 30, 2014

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
prajna paramita guha

July 8, 2014

dear sir i got the same threatening from docomo……….my problem is just as same of urs..device was nt working , then no one bothered to resolve the problem, now even after disconnection request a new bill was generated , then when i denied to pay the bill i am being threatened by docomo personal that i have to go to delhi court tommorow itself and pay almost a penalty of a lac of rs becoz i refused to pay a bill of rs 3000…………they also said that they send me a summon………………….when i told them to mail me all the documents then the person from docomo denied for it saying that the case is not filed yet it would be filed tomorrow ….when i asked him that when the case is not filed how can u send a summon(as they said tht they send a summon which i didnot even recive)……………….then i was threatened by them saying that police would be send by them to arrest me within 2hrs…
Tata Docomo

July 9, 2014

Dear Customer,

As per the discussion over call regarding the billing concern for your Tata Photon number , we would like to inform you that as per our records it was found that there is no wrong billing and you have been charged correctly as per your usage and rentals.

Further, we would also like to inform you that there is an outstanding amount of Rs. 2251/- in your account and request you to clear the same ASAP.

For any assistance mail us at [email protected].

Thanks and Regards,
Customer Care
Tata Docomo.

Threaten from Tata Docomo

Comments

3 responses to “Threaten from Tata Docomo”

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