They have delivered a faculty product

Location/place: Greater noida

Name of company/service: Snapdeal.com

Sir I wanted to tell you that snapdal.com is delivering faculty products and then when we
Contact them for are replacement of product
They said mails on help@snapdeal then an automatic mail sender send us the mail of the request number and says we will contact you next
24 to 48 hours but there is nothing done also there customer care number is also no bothers to pick it up all I want to say that please take immediate action on snapdeal