TEL NO. 080-41425450 – IRREGULAR SERVICE FOR AIRTEL LAND LINE N BROADBAND SINCE PAST 2 YRS ALMOST

Comments

6 responses to “TEL NO. 080-41425450 – IRREGULAR SERVICE FOR AIRTEL LAND LINE N BROADBAND SINCE PAST 2 YRS ALMOST”

1. 

   Lalit

   August 30, 2013

   Pls note the complain number given to me on 28/8/13 was 37767118 n was confirmed that it will be rectified by 6pm on 28/8/13. i called them again on 29/08/13 n it was said it will be rectified by 8pm after speaking to them in harsh voice, they said within an hour it will be rectified, which was not attended till now. today again i spoke to them @ 2.20pm n they now say it will be rectified by 8pm today. everyday different stories n when i tell them i will escalate the issue with consumer forum, they say… “sure sir, you can go to consumer forum”. these company employees think they are the only service providers in the country n talk as if they are not scared of consumer forums.

   I think you all shud take strict action this time against the company n employess also who talk in this way. they don’t u/s what problem we face. We have taken up a service and are paying them. When we delay the payment they charge us Rs.75 for late payment, why are we not liable to get the claim from these companies when our work gets suffered for improper services.

   I await a positive reply n a permanent solution to the issue at the earliest or else they shud give us a alternate solution like USB or just tell us they cannot provide the proper service, so that we can look for other options.

   thanks n regards
   Lalit
2. 

   Airtel.Presence

   August 30, 2013

   Namaste Mr. Rupani,

   This is to inform you that your concern listed on 30 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

   For any queries you may have you can also get in touch with us at [email protected].

   Regards
   Rakesh Kumar
   airtelpresence (airtel customer service team)
   bharti airtel ltd
   [email protected]

   Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

   Twitter – http://www.twitter.com/airtel_presence
   Facebook – http://www.facebook.com/bhartiairtelltd
   Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
3. 

   Lalit

   August 31, 2013

   Sir,

   First of all,
   The above email no one replies.
   24×7 is wrong. There is never a call back from you guys. So pls stop writing disclaimers.
   Today again I spoke to customer care as I’m writing this message n they said by Tom ie Sunday 12.30, this will be done. Pl add some value to your commitments. Every 15-20 days the same cable problem is an excuse. Now the supervisor says only today they have checked the cable which will b replaced only Tom with a permanent resolution and this message is recorded. Lets see now when this gets rectified n till how long it works as until last four days they were giving wrong commitments that we are looking at the issue n it will be rectified soon. It’s proved that I was being given false commitments.

   People at consumer forum, pl get the recorded messages from the call centers n escalate the issue for giving false commitments. I’m also awaiting your reply on the claims.

   Regards
   Lalit
4. 

   Airtel.Presence

   September 1, 2013

   Namaste Mr. Rupani,

   Further to our discussion dated 30 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

   We assure you that we are committed to resolving the issue to your satisfaction.

   For any queries you may have you can also get in touch with us at [email protected]

   Regards
   Rakesh Kumar
   airtelpresence (airtel customer service team)
   bharti airtel ltd
   [email protected]

   Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

   Twitter – http://www.twitter.com/airtel_presence
   Facebook – http://www.facebook.com/bhartiairtelltd
   Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
5. 

   Lalit

   September 3, 2013

   Hi

   First of all, with whom did you had a discussion, surely not me.
   also till date this issue is still unresolved n no update has been received by me.

   Only we have to follow. Airtel will never call back.

   The ppl from airtel had visited the place on saturday i.e. 31/8/13 n had assured the issue will be resolved the following day ie sunday 1/9/13.

   After that, we are trying to contact that guy n he is not replying to our calls.

   Regards
   Lalit
6. 

   airtelpresence

   September 5, 2013

   Namaste Mr. Rupani,

   This is with reference to your post dated 30 Aug. We would like to confirm that we have shared the resolution details with you.
   Should you require further information, please feel free to write to us at [email protected]

   Regards,
   Saurav Ahlawat
   Airtel Presence (Airtel Customer Service Team)
   Bharti Airtel Ltd
   [email protected]

   Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
   Twitter – http://www.twitter.com/airtel_presence
   Facebook – http://www.facebook.com/bhartiairtelltd
   Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33