tata sky services not reliable

Location/place: khandwa

Name of company/service: tata sky

i am a customer of tata sky dth service.my setup box is not working since 4 July 2012.i registered my complain to local service provider but he didn’t give proper response to me.he talked me very badly.after that i called tata sky customer care services but they are also not taking my complain seriously.when i call them,they always says me-“we will send our technician tomorrow for solving your complain”.but now their are 5 days over but no one give me response.my complain number is-SR0507120810189.the due date of this complain is 6 july 2012 but no one attend it.before this my setup box got an error 4 times now the tata sky customer care serviceman giving us unnecessary false reason.they harassed us.and also they told us that they will not change our setup box.their toll free number is also not connects easily.they make us hold for 10 mins on their paid number.my recharge voucher is also getting waste of setup box.the setup box is also in guarantee period.i requested u to take necessary action against them for their bad services and misbehaves with customer.please make our whole money refund.