Tata photon+ speed issue

Location/place: Bangalore

Name of company/service: NA

Dear sir,

I got a broadband connection from tata indicom 5 month back bearing Phone number attached 9243502804. While selling the device they offered me speed of 3.1 mbps and not less than 756kbps. I never got this speed ever from the day the connection is active. I logged complaints with customer care (1800266121), nodal desk (9036000121) and all the possible web portals. The issue never got resolved. Twice from customer care mddesk, they send field engineer to my place and issue was not resolved. When second time person visited, he collected signal parameter and told the issue with signal and told me that passive antenna to be installed to boost signal strength. I keep following up with customer care, still I did not see any alternative solution provided or passive antenna installed as committed by MDDesk. Now they are asking me to wait till may 1st 2012 because cluster upgradation going on in my area. If the issue can resolved by installing passive antenna, why I have to wait till that?

This is the Worst product and service experience I ever faced. Really unprofessional in approach and handling the issue.

I am maintaining the speed log noted. If any one wanted I will produce it.

kind take this forward and resolve my issue or refund my device amount

kind regards
vivekananda M


2 responses to “Tata photon+ speed issue”

  1. have similar problem, poor signal slow speed. Customer care says to check speed on speedtest.net. i can hardly connect or maintain connection so how do i check the speed for their benefit or to make them believe that i am having a problem. have created a page ( unhappy photon user) on face book profile -Rayaan Mannan. will upload daily speedtest (if the site loads) plus screen shot that shows signal strength between 40-50% pc on average. presently i am sitting in an internet cafe as cant work from home on that card.

  2. Hi Vivek, where do live in Bangalore?

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