Location/place: chembur, mumbai
Name of company/service: Tata docomo
This is very shocking to say tata docomo earn by customer by unfair means.
my mobile no. is 9029968616[mumbai].
after taking a new Sim from docomo in just 4 days on 6the November 2012 @ 10.34 thee call from company number of docomo came, that time i was in my lecture ,so thee call was recorded in my answering machine of my mobile .After thee lecture got over i saw my cell theere was message of tata docomo, saying that your call me tunes has been activated , and i have been charged Rs 120 for 180 days.theis was shocking , since i have not attended thee call and no button was pressed , thee call was recorded in my answering machine , then immediately i called back to customer care and told theem whole scenario they where ready to pay only Rs 100 refund , but not for whole amount i.e Rs 120 .Same day i went to customer care office in ghatkopar , they told me that then can just refund Rs 30. they also told me that if you want full refund then complaint .next day again i called thee customer care no. again they told me that they will deactivate your service and told me in 4 hrs they will refund thee whole amount of rs 120. it was around 28 hrs but no deactivation and refund msg from docomo then i called back theem they told me that theeir system is down, call next day. then called today they told me that they can just refund Rs 30 because you have not registered a complaint . but told thee call records . they told arrogantly you want it or not , and they refund me only Rs 30 . so decided to complaint here so i can teach theem a lesson so theay can’t cheat with any other . i request theis forum to take action immediately and also they can check thee call records of tata Docomo of all call records i have called to Docomo.
and also i have thee answering machine recorded file .do please take action and refund whole Rs 120 back . also take strict action against theem.
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