Location/place: chembur, mumbai
Name of company/service: Tata docomo
This is very shocking to say tata docomo earn by customer by unfair means.
my mobie no. is 9029968616[mumbai].
after taking a new sim from docomo in just 4 days on 6th november 2012 @ 10.34 the call from company number of docomo came, that time i was in my lecture ,so the call was recorded in my answering machine of my mobile .After the lecture got over i saw my cell there was message of tata docomo, saying that your callmetunes has been activated , and i have been charged Rs 120 for 180 days.this was shocking , since i have not attented the call and no button was pressed , the call was recorded in my answering machine , then immediately i called back to customer care and told them whole scenerio they where ready to pay only Rs 100 refund , but not for whole amount i.e Rs 120 .Same day i went to customer care office in ghatkopar , they told me that then can just refund Rs 30. they also told me that if you want full refund then complaint .next day again i called the customer care no. again they told me that they will deactivate your service and told me in 4 hrs they will refund the whole amount of rs 120. it was around 28 hrs but no deactivation and refund msg from docomo then i called back them they told me that their system is down, callnext day. then called today they told me that they can just refund Rs 30 because you have not registered a complaint . but told the call records . they told arrogantly you want it or not , and they refund me only Rs 30 . so decided to complaint here so i can teach them a lesson so thay can’t cheat with any other . i request this forum to take action immediatedly and also they can check the call records of tata Docomo of all call records i have called to Docomo.
and also i have the answering machine recorded file .do please take action and refund whole Rs 120 back . also take strict action against them.
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