Tata Docomo closed the complain unknowingly

Location/place: Ahmedabad

Name of company/service: Tata Docomo

number : 9033225286
name: Bhavesh Patel
I have recharged on 23th Dec 2012 worth Rs 28/- . At that time i have asked
in care (121) about they told me that in this recharge you have benefit in
local and STD mobile calls and you can call 1paisa/2sec. So i have recharged
that recharge.For 3 days my call is calculated as 1ps/sec.
so i called in 198 as complain number for this problem today. But your
liar customer
executive told me that in recharge of Rs 28 only STD call is 1paisa/2sec.
Now tell me what should i do..?? They both are saying different.
I am your 3 year old customer.ok. for kindly information you can check my
recorded voice when i talked with your executive if i u feel that i am wrong

if you are not interested than tell me. than i should go portable in other
company. And your liar executive have blocked my call for customer care and
complain number.
you can call me for further inquiry.
I hope so you can solve my problem otherwise i should change my provider.


Comments

2 responses to “Tata Docomo closed the complain unknowingly”

  1. Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO

  2. Dear Mr Patel,

    We have called you on 8758778899 and informed we are sure that the valuable inputs will go a long way in helping us deliver world class services. Also, informed that we have forward your feedback to our concern team and we make sure to make the necessary steps for the same.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO

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