Hi Team,
The number 8237105546 is registered with my wife Anubhuti Sharma.We had postpaid plan from tata docomo New Supreme 300 Plan. This was activated in Nov 2013. It included that time 200MB of 2G data free per month.
I get exess billing when bill got generated in DEC. I was told by customer care that it was due to plan change , as i was having different plan earlier for more than i year. Then in Jan again when bill got generated i got exess billing for data.
I contacted customer care and to my surprise they told me as i am using the data the bill is correct. I told them i have right to use 200Mb data. No resolution was provided. I called many times still same result.
Sometime in 2 week of Feb 2014 a customer care representative told me that the data was not free post November. I told them i didn’t received any communication. I checked sms, email and call logs, i didn’t found any.
I immediately activated the paid pack of 249 that day to use the data(i would have done that if it has been told to me earlier). I raised numerouos complaints, visited TATA DOCOMO BRAND STORES, send them mails. Some complaints were raised and after many follow ups they said they will refund me at max 350 around rupees at last.
Already the bill of Rs2752 include the Rs 1000 data charges which should not come. From Feb last week around 24, they have barred my outgoing calls too. I am not able to use the phone, neither any services and that according to my Rs350 plan would come around Rs250. That makes Rs1250 financial loss.
Also i want to highlight that i was not able to contact customer care as the outgoing facility was barred and their other helpline numbers were not been picked by any of them. I used to spent hours daily in a hope just to dial the customer care that someone will talk atleast.
One question to TATA DOCOMO why the grievance option is removed from website.
I am sure that after visiting this post to save their already distorted image they will write back “We have received your complaint and we will ensure it is resolved soon”.
Tata Docomo, please make joke out of the commitments and do act on the following complaint numbers:
400817215, 401824613, 401865147, 402889171
Leave a Reply