Location/place: Bangalore
Name of company/service: Samsung
Hi,
This is to bring to your kind notice that i had purchase a brand New Samsung Washing (12Kg) Machine on 14th March 2013 for Rs: 53,500/-.
And soon after a month, 17th April 2013, the Washing machine stopped working. We called the Customer care and the technical person after inspection said that the Door locked needs a replacement and also the Motherboard of the machine is damaged.
To this we told the company that we do not need any repairs since the Machine is hardly a month old and since the Motherboard is the Key part we would want a NEW MACHINE.
All our details were collected and it took them more than a month to get back to us.
THE COMPANY DENIED a replacement and said that they would only do the repair.
I request to kindly look into the same.
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