Location/place: India
Name of company/service: Sulekha Deals
I have ordered a Samsung galaxy s3(Order ID is : SUL6766546654) with sulekha deals on 5th June, and till now the item has not been delivered to me. When ever i call up the customer care center the only responce that i get from them is that it is under process. Constantly telling that for many days .
Last Wednesday(20/06/2012) they called up saying that the item will be shipped on friday(22/02/2012) without any delay. But Friday also it didn’t get shipped and the reason that they say is that there is some color shortage and told they will ship it on Saturday itself if i opt for pebble blue instead of white. I oped for that.
But on monday(25/06/2012) when i called them up they are telling that it will be shipped in another 2 days. No reasons as such for the delay. And the customer care executive is like we will let you know of the update in 3 days of time.
I called up the customer care today(26/06/012) morning and they have told that the product is shipped yesterday and they are waiting for the airway number, and everything will be intimated to me by evening.
Evening i have called them again to inquire the status and i got a response from them that the product is yet to be shipped. Are they making fool of the customers??
I have paid a sum of 35,000 to sulekha and waiting for around 23 days now and still no proper update.!!
I am a person who buy’s majority of my stuff online. I have had trust on every online site i have purchased from, and none of them has disappointed me like this.
With the experience that i am having i don’t think i will come back to sulekha or even recommend sulehka to anyone now.
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