sudden charges taken without activation

Location/place: chennai

Name of company/service: bharat sanchar nigam limited

I didnt activate any BSNL tunes.They themself activate to me yesterday night when Iam sleeping this happens to many peoples in an overnite.To my dad also they hav taken rs 108 suddenly we find that the money has been stolen,only at the time of emergency.This they have started as a new tactics to steal the money of customers.When i asked this to customer service the girl have spoken to us in a very rude manner.Is this the way to behave to a consumer .Previously it happens to my old grandparents in their phone where they do no to activate those.All is their way of doing things in BSNL.I require to get back my money and need a solution for this and also for the given stress and tension on this matter.


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