Location/place: Mumbai
Name of company/service: Airtel
Am appalled, sick and tired of the service provided my Airtel and its representatives. I probably would have made dozens of call everyday for the last 1 week and yet my issues remains unresolved.
My STD services is still not active and all I get to hear from the customer service department is, in our records (server) the STD facility is active or we have raised a serviced request, someone will get back to you shortly.
Just to give you an example, today morning (12th October’2012) at 8:56 am I made a call to 121 and executive on the other end said it will resolved and as a measure they said they are deactivating the STD facility and then re activating it as I have been facing this issues for sometime.
Further, the same will start working in the next 4 hours. Hence after 5 hours I made a call, only to find that the same is not yet activated and I get the same response.
I again lodged a complain at 2:02 pm today to 121 only to be told an executive it is not activated and that it will take another 4 hours. Now this is something that has irked me no end. I expect a resolution not words.
I have received sms confirmation that my STD has been activated multiple times, but in reality the STD facility does not work. I have received more then 20 SMS since I have started complaining on 121.
Some of the Service Request (SR) numbers are:
Oct 3rd: 46261970
Oct 9th: 46389699
Oct 12th: 46445604
Interestingly all the SR were for the same related issues of STD activation. However,
I have received the following SMS which highlights the insensitivity and callousness towards the consumers:
Oct 4th: F1136230135
Oct 9th: F1136545842
Oct 12th: F1138221440
I had wanted a change of ownership from company account to Individual account and I have submitted both my proof of address and my identity proof, amusingly, the address has been changed but the ID Proof DOB has been captured as 1st Jan 1977 whereas the proof I submitted carries my DOB as 25th Jan 1975!! Surprising to see that they chose one document to update and forget the other. The worse is I am made to rattle the false DOB overtime I have to call them! How long can I remember a false DOB of someone else!!
Worse, my plan has an STD Plan and I am sure I will get the bill without any deductions. Plus, add up the expenses I have to bear in making the customer executive calls which are charged at 50P/min and I am made to wait for dozens of mins.
How could Airtel make money at the expense of hapless customers? Isn’t TRAI bothered about this?
Expecting someone to hear and respond. What legal recourse do I have, can someone suggest me the same?
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