Speed Issue of Tikona Service Provider

Aug 11, 2013

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Location/place: Pune

Name of company/service: Tikona Digital Networks

Hi,
I am writing this complaint to inform the authorities that Tikona Service Provider is FRAUD.After activating 4 MBps plan of Tikona, there is not even a single day when i got more than 2 MBps speed(Tested on SpeedTest.net and Tikona Speed test).
I called Tikona Customer care 7-8 times and every time they just tell me to do reset the Router and then try, but problem didn’t resolved.They told me that this is the maximum speed they can provide on 4 MBps.
I will continue to complaint in forum if speed issue is not corrected, so Please Kindly look into the issue.
My Registered name in Tikona is Aditya Gupta and service ID# 1108797138.

Regards,
Nitesh Agarwal
Email: [email protected]

Comments

3 responses to “Speed Issue of Tikona Service Provider”

Tikona Care

August 12, 2013

Dear Nitesh,

Please be assured that your concern listed Aug 11, 2013 has been noted and our team is working on addressing the same.

Regards
Tikona Care
Pawan Kumar

August 12, 2013

Hi,
In addition to the above mentioned issue, the major issue you (Nitesh) forgot to mention is that out of 24 hours, the net is hardly available for 3-4 hours at max and that too not on regular basis with irregular connectivity.
The Tikona Team is just telling to reset the hardware stuffs at home and making an excuse for having Network problem.
Regards,
Pawan Kumar
Tikona Care

August 24, 2013

Dear Mr. Gupta,

Greetings from Tikona.

With regards to your concern our team member spoke to you on August 13, 2013 and shared with you the expected time for resolution.

We appreciate your patience and kind support.

For any further issues/queries, you can reach us on our toll free number 1-800 209 4276 or write to us at http://forum.tikona.in

Regards,
Tikona Care.

Speed Issue of Tikona Service Provider

Comments

3 responses to “Speed Issue of Tikona Service Provider”

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