Snapdeal.com – MATERIAL NOT RECEIVED AND NO UPDATE FROM THE CUSTOMER CARE

Dear Sir/Madam,
I had placed an order on 11th Oct 2014 and the order number is 3135576711 in which I had order 4 different products – out of which two products are not delivered to me till date – 4244984879 and 4244914880.
After placing the order the estimated delivery time was 23rd Oct 2014 which was never met. The snapdeal people changed the delivery date to 29th Oct 2014. This time again the delivery date was missed out and no products were delivered till date. Now the delivery date has again changed to 4th Nov 2014.
I have been calling to snapdeal customer care since 21st oct 2014 to check on the status and on 24th oct 2014 I have asked snapdeal to cancel the order for which they informed me that till the product gets delivered to me the cancellation cannot be done.
I had placed the order of Diwali decorative lights which are not delivered to me till date and the mental harassment the snapdeal has given me is too much to handle. Now I do not want to have these products as Diwali is already over and they have ruined the Diwali celebrations as well.
The snapdeal customer care is also worst and bullshit. Nobody is aware of the status of the product since 15th Oct 2014. Nobody is tracking the order and real time status of order is still unknown. Also no updates are available with the Ecom Express courier services as well.
I have already registered 2-3 complaints with snapdeal customer care – 10935211, 1087152, 10814890, 10793401 for which I have not received any resolution or any updates. Since last days they are always asking for more 24 hours where as I have already given them more than 240 hours to refund me the money and the compensation for this mental harassment and the cheating they have done with me by playing with my emotions.
I would never recommend buying from snapdeal anymore and I myself I would never buy anything again from snapdeal.
They are not even ready to make any changes in their policies even if they are not at all customer friendly.
I did a biggest mistake by placing the order with advance payment and I felt totally cheated now. I am not aware whether any such product is existing or not ? or they are just buying enough time from me to generate this product now.
This is the worst experience for online shopping.
Pls help to get my money refunded urgently and also help in getting the mental compensation for this delay in delivery and playing with customer emotions.
Maninder
9638411211