sim card disconnected

Dear sir
My mobile number 9271400001 is lose 20/06/2014.
I visit nearest idea showroom and submite all documents and reseved the sim card but sim not active now…
And i call customer care today..
Execative says your sim card is dionnected due to non-useing
Its not my foult.
Sim card is not activate so its a idea cellular defoult…

Please resolve my problem…

Rahul patil
8237237237